For answers to frequently asked questions regarding Concur, please visit the SharePoint page here:https://cpmholdings.sharepoint.com/Resources/Concur%20Documents/Forms/AllItems.aspx
For answers to frequently asked questions regarding Egencia, please visit the SharePoint page here:https://cpmholdings.sharepoint.com/Resources/Egencia%20Documents/Forms/AllItems.aspx
For answers to frequently asked questions regarding Blackline, please visit the SharePoint page here:https://cpmholdings.sharepoint.com/FR/Blackline%20Documents/Forms/AllItems.aspx?viewpath=%2FFR%2FBlackline%20Documents%2FForms%2FAllItems%2Easpx
Customizing folders and subfolders is done through the agent help desk portal. See this FAQ to get instructions.